FAQ - Thekla Bristol

1. Getting to Thekla

Click here to find out details of how to find us.

2. Lost Property

You can either message us on Facebook or call us on 0117 929 3301 with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days and after that items get donated to charity.

You can either call us on 0117 929 3301 or drop us an email via our contact form with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days.

3. Tickets

Get in touch with whoever you booked with straight away – they can usually arrange replacement tickets. In the event you cannot get a replacement ticket issued, bring photo ID to the venue along with any booking references you may have, and we can check you against our ticket lists for the show. Though we cannot guarantee our ability to locate your ticket.

Provided the show is not sold out, you'll be able to buy tickets on the door.

Our preferred ticket vendor is alt. tickets but we have tickets on sale via most major ticketing vendors. We wouldn't advise purchasing through secondary ticketing sites such as Viagogo or Stubhub.

Thekla does not have a box office, you cannot buy advance tickets from the venue. Our official ticketing partner is Alt Tickets, you can find tickets for all of our shows on there. Some club events may be listed elsewhere.

If the show is still months in advance this is normal and you don't need to worry. If there are 5 or less days until the show please get in touch with your ticketing provider and let them know! They will either send out a new ticket or put you on a collections list at the venue for when the doors open on the night of the show.

Please contact your point of purchase and they will be able to advice you through the process. Once done they will either send you an extra ticket or add your companion ticket to our guest list.

4. General Info

We do not have a strict dress code, we only exclude team affiliated sports-wear, high visibility vests or jackets, or fancy dress that impeded the enjoyment of others.

Be nice and don’t do anything stupid, basically. We reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

Most shows will have some form of strobe lighting. If you have any concerns or questions on a particular show then please get in touch and we'll be happy to assist where we can.

At Thekla we pride ourselves on creating a fun and safe environment for everyone who attends any of our gigs or club nights.

We have well-trained staff in place for all nights, who will be happy to help with any concerns. If there's anything you're worried about then please don't hesitate to come and talk to us and we'll do our best to assist you.

Our security teams will conduct bag searches on entry, please assist them by bringing only what is needed.

For the safety of all customers and staff we have CCTV in operation.

For most concerts it's either 10pm or 11pm depending on the night of the week. Club nights finish between 3 or 4am if not otherwise stated.

Unfortunately not, no.

Please get in touch with us as soon as possible and we will try our best to resolve the situation. You can contact us via office@theklabristol.co.uk, please give as much information as possible.

Yes, if you are behaved then you will get in!

Drop us an email to office@theklabristol.co.uk and we will point you in the right direction.

Unfortunately to enter the venue you must be 18 years of age on the day the event started.

We accept Driving License (including provisional licenses), Passports and Pass UK Approved ID.

Most of our events are 14+, however if a gig is 18+ this will be stated on the website listing or the ticket.

We have a great selection of club nights every Thursday, Friday and Saturday from 10pm - 4am as well as on Wednesdays during term time. Go to theklabristol.co.uk/club for a full listing of our club events.

Please note last entry for club nights is 1.30/2am depending on the event.

Please message us on Facebook to arrange group bookings, this is the fastest way to get through to a crew member. Alternatively, contact us by either email or phone - office@theklabristol.co.uk or 0117 9292 3301 with more details.

Our office open hours are 12pm - 6pm.

We operate club nights every Thursday, Friday and Saturday nights from 10pm - 3am and on Wednesday nights during term time.

On gig nights we are open on the times specified on your tickets.

Set times will be posted on our social media accounts so make sure you're following us on Facebook, Twitter & Instagram! If you can't find them then give us a call. The door times will be printed on your tickets.

5. Accessibility

On request we can provide seating on our balcony for accessibility purposes. There are nine standard sized steps between the door and the balcony. Toilets are located on the same floor as the balcony but due to the nature of the boat's construction, we do not have accessible toilets.  Please get in touch with us in advance via office@theklabristol.co.uk or give us a call on 0117 929 3301

6. Travel & Accommodation

If you are travelling to Thekla by car, there is a council-operated car park in front of the venue, accessed via The Grove. For information on parking charges etc. please check Parkopedia by clicking here. If you are using a satellite navigation system, The address for route planning is Thekla Bristol, East Mud Dock, The Grove, Bristol, BS1 4RB.

Think! Don't drink and drive.

Below is a selection of nearby hotels.

Mercure Bristol Brigstow Hotel
5-7 Welsh Back, Queen Quay, BS1 4SP

Travelodge Bristol Central Mitchell Lane
Mitchell Lane, BS1 6BU
t: 08719 846469
w: https://www.travelodge.co.uk/hotels/521/Bristol-Central-Mitchell-Lane-hotel
This hotel is a 9 minute walk away from your venue

Travelodge Bristol Central
Anchor Road, BS1 5TT
t: 08719 846223
w: https://www.travelodge.co.uk/hotels/78/Bristol-Central-hotel
This hotel is a 10 minute walk away from your venue

Other Travelodge hotels
w: https://www.travelodge.co.uk/uk/bristol/index.html

Premier Inn
King St, Bristol, BS1 4ER

Double Tree By Hilton
Redcliffe Way, Bristol, BS1 6NJ



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